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{i} If what you have bought is faulty or misdescribed you may have a legal right to end the contract.
{ii} If you want to end the contract because of something we have done or have told you we are going to do, see clause 2.2 below; and
{iii} If you have just changed your mind about the product, see clause 2.3 below. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.
{i} we have told you about an upcoming change to the product or these terms which you do not agree to see clause 6.2 of the TERMS OF SUPPLY;
{ii} we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
{iii} there is a risk that supply of the products may be significantly delayed because of events outside our control;
{iv} we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
{v} you have a legal right to end the contract because of something we have done wrong.
{i} used goods, perishable goods, foods/consumable products or goods not in their original retail packaging;
{ii} products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
{iii} sealed audio or sealed video recordings, sealed video games or sealed computer software, once these products are unsealed after you receive them; and
{iv} any products which become mixed inseparably with other items after their delivery.
{i} if the products are faulty or misdescribed; or
{ii} if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.{i} Refunds will only be made through the original mode of payment.
{ii} We charge a 15% restocking fee which will be deducted from the refund amount.
{iii} We may further reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. You must ensure that all items are returned to us in their original packaging, free of any damage. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
{iv} We charge a return shipping fee of AED 20.0000 and no refund for delivery costs will be covered by us.
{i} If the products are goods and we have not offered to collect them, your refund will be made within 14 calendar days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 3.2 above.
{ii} In all other cases, your refund will be made within 14 calendar days of your telling us you have changed your mind.
{i} you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
{ii} you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.